FAQs

Contact services@nightsis.com as early as possible to make the changes. Please be noted that one can not make changes to the order once the order ships.

After the order ships out, you will receive a shipment email with the tracking number provided. If you have not received an email about your order being shipped within 2-5 business days of the date you placed your order then please contact services@nightsis.com for further assistance.

The first thing to do is send us an email services@nightsis.com with all the necessary information stating you wish to cancel your order. We cannot cancel orders which have been shipped out. In other words, once you receive our shipment notice, the order cannot be canceled. Then please wait for your package to arrive and you may either keep it or contact us for return/exchange. You will have to be responsible for the postage required to send the original item to our collection warehouse. In the case of a return, your payment will be refunded to you after we confirm the reception of the order at our collection warehouse.

- We typically ship your order within 1-3 business days. - Shipping usually takes 3-5 business days (Express) for USA,Canda and 12-18 business days for other countries.Your order will arrive within below delivery estimates based on your location and selected shipping speed. - A tracking number will be sent to you by email if items shipped out.

- For free/standard shipping, we use your local postal service such as USPS, Royal Mail and LePost. - For express shipping, we use parcel shippers like DHL, UPS or FedEx depending on your location.

Our shipping notification email is sent out automatically by our ordering system once your order has been shipped out. If you did not receive an email, you may have entered your email incorrectly or it could have sent to your spam folder. It normally takes 1-3 business days for us to process your order before sending your package out. If you have not received an email about your order being shipped within 2-5 business days of the date you placed your order then please contact services@nightsis.com for further assistance.

- Order Amount: 0-$59: Shipping cost is $8.99, shipping time is around 6-9 bisiness days (most countries). - Order Amount: more than $59: Shipping cost is FREE, shipping time is around 6-9 bisiness days (most countries).

After we successfully dispatch your order from our warehouse, it takes some time for the shipping carrier to provide an update of your package. Once the carrier updates the information, you will be able to track your order status. If there is still no shipping information after a few days, please email us at services@nightsis.com. Our CS team members will get back to you within 24 hours generally and check order status for you.

When we ship our packages to you, there might be no immediate updates from the shipping company due to the fact that your package is in transit. Once it has reached the next sort facility, it will update. It may take a couple of days to see any activity once the order is shipped out from our company. If there is still no shipping information after a few days, please email us at services@silksilky.com. Our CS team members will get back to you within 24 hours generally and check order status for you..

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Please email us at services@nightsis.com first to submit your ‘changing address’ request. Generally, we can only update your shipping address before shipment. To ensure that your package can be properly delivered, please ensure that your address is complete and correct with all information including apartment/suite/room numbers. We are unable to cancel an order after shipment. Please keep an eye on your order status to make sure you can receive your order.

1. We accept returns postmarked within 30 days of the original purchase date. If 30 days have gone by since your purchase, unfortunately, we can't offer you a refund or exchange. 2. The following items cannot be returned, refunded or exchanged : ① Items On Clearance, ② Used Products (pajamas/accessories/comforters/bedding), ③ Face Mask/Coverings/underwear, ④ Customized Items,⑤ Gift Wrap Boxes,⑥ Gift Cards/Free Gifts,⑦ Silk Detergent. 3. Items must be returned unworn, unwashed, undamaged with all original tags attached. We do not accept a returned item that's worn, damaged, washed or altered in any way. 4. Please note that we CANNOT cancel orders which have been shipped out. Therefore, please wait for your package to arrive and you may either keep it or contact us to return for a refund

We will endeavor to process returns or exchanges within two weeks of receipt of your item(s). We would issue a refund to your original payment method. That's to say, if you used PayPal to pay, we would refund to your PayPal. Refunds cannot be returned to alternate cards or different forms of payment. Please keep a copy of your shipping information for returns so that you can track the item. Please note that payment processing is beyond our control and it may take up to 7-10 additional business days for the funds to be credited to your account used during checkout.

For exchange, the new items will be processed within 5 business days of receipt of your item(s). And for the estimated shipping time, please refer to the shipping time for the normal orders.

Note: Please make sure that you contact us first and will return the package to our agreed return address. Or it will affect the processing of your return. We do not accept returned items that were sent back by you directly without checking with us first.

For non-defect returns, we will reimburse for the price of goods only. You will be responsible for the return postage for the additional returns, and you are suggested to choose the economical way to return. Please pre-pay freight costs for returned items. In the case of a manufacturer's defect, we will reimburse you for your return shipping costs. Please send us an email and attach clear photos of the items that verify a quality issue first. Please follow the instructions that are provided by our customer service team.

We are sorry that we do not accept returns or exchanges of only pajamas' top or bottom.

If you can not download the return form, just put a paper that note your return items, your email, your order number with the returned package.

Yes! Please rest assured that Nightsis will warrant that your information including the sensitive information submitted by you is protected both online and off-line. While you are making the payment, the page is secure, encrypted and protected with encryption software, SSL.

We, Nightsis are doing our best to ensure you a wonderful shopping experience with us. Currently, we provide simpler, more efficient, and more secure Paypal and Credit card payment. No matter what methods you prefer, you need to select your items and add them to your shopping cart, that's for sure.

If you have trouble paying via credit card: Please check the details of your card information to make sure they are correct, including the expiration date, cardholder name, security code on the back of your card as well as the billing address. Please ensure that you have not reached the card limit or your card is not suspended by the bank for a review. In the case that your payment is still refused, we suggest you try a different card or pay us via PayPal.